E2O TEC PTE. LTD. Terms of Service
Last Updated: 7 May 2026
1. General
Welcome to the website and related services provided by E2O TEC PTE. LTD. (hereinafter referred to as “E2O”, “we”, or “Party B”). These Terms of Service (hereinafter “Terms”) constitute a legally binding agreement between you (hereinafter “User”, “you”, or “Party A”) and E2O regarding your access to and use of this platform.
Company Information:
- Company Name: E2O TEC PTE. LTD.
- Registration No.: 202404843H
- Registered Address: 10 ANSON ROAD #11-07 INTERNATIONAL PLAZA, Singapore 079903
- Contact Email: info@nvlink.com
- Contact Number: +8615999516511
By accessing or using this platform, you represent that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please immediately cease using this platform.
All content on this platform is provided solely for product display and technical consultation purposes. Product prices, specifications, and availability are subject to written confirmation between the parties. Information displayed on the platform does not constitute an offer.
2. Account Registration and Security
2.1 You must provide true, accurate, and complete information when registering an account. You are responsible for all activities that occur under your account and must safeguard your account credentials. If you become aware of any unauthorized use of your account, you must notify us immediately at info@nvlink.com.
2.2 Users must be at least 18 years of age. Enterprise users must ensure that their operators hold the requisite authorisation.
2.3 We reserve the right to suspend or terminate any account for violation of these Terms, without prior notice.
3. Platform Use Standards
3.1 You agree to use this platform only for lawful purposes and shall not:
- Post or disseminate false, misleading, or unlawful content;
- Attempt to gain unauthorised access to any system or another user’s account;
- Interfere with the normal operation of the platform in any manner;
- Use automated tools to scrape platform data on a mass scale.
3.2 All content on this platform, including text, images, product information, trademarks, and patents, is owned by E2O or the relevant rights holders. Unauthorized reproduction, distribution, or commercial use is prohibited without prior written consent.
4. Product Information and Transactions
4.1 Product Information: Product descriptions, specifications, and reference prices displayed on the platform are for informational purposes only and do not constitute a quotation. Due to technological iterations and batch variations, product appearance may differ slightly from the display image; such differences shall not be deemed quality defects. Official specifications and prices are subject to the contract or quotation confirmed in writing by both parties.
4.2 Inquiries and Orders: You may initiate an inquiry through the platform; we will contact you within 24 hours to confirm requirements, pricing, and delivery arrangements. An order is only deemed formed upon written confirmation by both parties. A unilateral expression of intent by either party shall not create a binding contract.
4.3 Pricing and Currency: Quotations are typically in United States Dollars (USD). Applicable taxes, including Singapore Goods and Services Tax (GST), will be itemised separately in the contract or invoice and shall be borne by Party A.
4.4 Payment Terms: Payment methods, credit periods, and proportions shall be governed by the specific contract executed between the parties. If Party A fails to pay the purchase price by the contractual deadline, Party A shall pay E2O a late payment penalty calculated at 0.05% per day of the overdue amount until the date of actual payment in full.
4.5 Refusal to Take Delivery: If Party A refuses to take delivery after the contract becomes effective without E2O’s written consent, Party A shall pay E2O liquidated damages equal to 10% of the total purchase price. E2O may deduct such damages from any advance payment, and Party A shall pay any shortfall. Payment of liquidated damages does not release Party A from the obligation to continue performing the contract if so demanded by E2O.
4.6 Delayed Taking of Delivery: If Party A fails to unload or take delivery of the products in a timely manner after they arrive at the destination, all resulting storage charges, demurrage, and associated risks shall be borne solely by Party A.
5. Warranty and After-Sales Service
5.1 Warranty Period: E2O provides a warranty on supplied products for a period of one year commencing from the date of delivery of the goods. If the delivery date exceeds one week from the shipping date, the warranty period commencement date shall be deemed to be the 7th day following the shipping date.
5.2 Warranty Scope: During the warranty period, for products confirmed by an E2O engineer to possess quality defects, E2O will provide free repair. Party A must contact E2O to confirm the equipment fault, then send the product to the designated E2O repair location. Specific procedures shall be governed by E2O’s warranty execution rules. The warranty service is limited to repair and does not include unconditional replacement or refund.
5.3 Warranty Exclusions: Damage caused by the following is not covered by the warranty:
- Damage resulting from Party A’s staff negligence, improper storage, incorrect operation, or accident;
- Damage caused by installation, wiring, operation, maintenance, repair, or parts replacement performed by non-E2O technicians or third parties not approved by E2O;
- System failures resulting from Party A’s own modification of embedded software in the product;
- Damage caused by force majeure natural disasters such as lightning, floods, or earthquakes;
- Other damage not attributable to the product’s inherent quality issues.
For damage caused by the above reasons, E2O may provide paid repair services at Party A’s request.
5.4 Expiry of Warranty: Upon expiry of the warranty period, the parties may enter into a separate service contract, under which E2O will provide subsequent services on terms mutually agreed at that time.
5.5 Appearance Discrepancy: Slight differences in appearance resulting from batch, year, or material iterations do not constitute quality defects and are not covered by the warranty. E2O will not provide return, replacement, repair, or remanufacture services based on appearance discrepancies.
6. AI Assistant and Online Customer Service
6.1 The platform provides an AI assistant function for product parameter look-up and selection reference only. AI output does not constitute any commercial commitment or technical guarantee. The final solution is subject to written confirmation by both parties.
6.2 Online customer service provides advisory services; service hours are as published on the platform.
7. Disclaimer
7.1 The platform is provided on an “as is” basis. E2O does not guarantee uninterrupted or error-free operation of the platform.
7.2 Product information, including pricing, inventory, and specifications displayed on the platform, does not constitute an offer. E2O accepts no liability for losses arising from informational discrepancies.
7.3 To the maximum extent permitted by applicable law, E2O shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including loss of profit, loss of data, or business interruption.
8. Force Majeure
Neither party shall be liable for any delay or failure to perform due to force majeure events beyond its reasonable control, including war, natural disasters, government restrictions, epidemics, strikes, or network failures, provided the affected party promptly notifies the other in writing and makes reasonable efforts to mitigate the effects.
9. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of Singapore. In the event of a dispute, the parties shall first attempt amicable resolution through negotiation. If negotiation fails, the dispute shall be submitted to the competent courts of Singapore for litigation.
10. Changes to the Terms
E2O reserves the right to modify these Terms at any time. The updated version will be posted on this page. Continued use of the platform constitutes acceptance of the modified Terms. For questions, please contact info@nvlink.com.
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